Privacy Policy

1. Information We Collect

Depending on the services used by the customer, Sleek Studio may collect:

• Customer name
• Mobile number
• Email address
• Billing and delivery address
• Date of birth, where voluntarily provided for membership or promotional purposes
• Purchase and transaction details
• Product preferences and shopping history
• Alteration and measurement details, where applicable
• Information provided through our website, social media, WhatsApp or other communication channels
• Feedback, complaints and customer service communications

We collect only information that is reasonably required for providing our products and services or for legitimate business purposes.

2. How We Use Customer Information

Customer information may be used for:

• Processing purchases and payments
• Generating invoices and maintaining transaction records
• Processing exchanges, returns and alterations
• Delivering products to the customer's requested address
• Providing customer support
• Managing loyalty or membership programmes
• Informing customers about new collections, offers, discounts and promotional activities
• Improving our products, services and customer experience
• Maintaining business, accounting and legal records
• Preventing fraud, misuse or unauthorized transactions
• Complying with applicable legal and regulatory requirements

3. Marketing Communications

With appropriate consent, Sleek Studio may contact customers through:

• Phone calls
• SMS
• WhatsApp
• Email
• Other digital communication channels

Customers may request to stop receiving promotional communications at any time. However, customers may still receive essential communications relating to their purchases, payments, orders, alterations, returns, refunds or other transactions.

4. Sharing of Information

Sleek Studio does not sell or rent customer personal information to third parties.

Information may be shared with trusted service providers where reasonably necessary to operate our business, such as:

• Payment processing providers
• Delivery and logistics partners
• Technology and website service providers
• Customer communication service providers
• Professional advisers or service providers
• Government authorities or law-enforcement agencies where required by applicable law

Such information will be shared only to the extent reasonably necessary for the relevant purpose.

5. Payment Information

Payments may be processed through third-party payment providers.

Sleek Studio does not intend to store complete debit card, credit card, UPI PIN, CVV or other sensitive payment authentication information unless specifically required and lawfully permitted for a particular service.

Customers should never share their UPI PIN, OTP, CVV or banking password with any Sleek Studio employee.

6. Cookies & Website Information

If Sleek Studio operates a website or mobile application, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device information
• Website usage information
• Pages visited
• Approximate location information where permitted

Cookies and similar technologies may be used to improve website functionality, understand visitor behaviour and provide a better customer experience.

Customers may control cookies through their browser settings, although disabling certain cookies may affect website functionality.

7. Data Security

Sleek Studio takes reasonable technical, administrative and organizational measures to protect customer information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Retention of Information

Sleek Studio may retain customer information for as long as reasonably necessary for:

• Providing services
• Maintaining transaction and accounting records
• Handling warranties, returns and customer service
• Meeting legal, tax and regulatory requirements
• Resolving disputes
• Preventing fraud or misuse

When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal requirements.

9. Children's Privacy

Sleek Studio does not knowingly seek to collect personal information from children for independent commercial activities without appropriate involvement or consent of a parent or legal guardian where required by law.

10. Customer Rights

Subject to applicable law, customers may have rights relating to their personal information, including the ability to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Withdraw consent for certain processing activities
• Opt out of promotional communications
• Raise a privacy-related complaint

Requests may be subject to verification to protect customer information and prevent unauthorized access.

11. Third-Party Websites & Services

Sleek Studio may provide links to third-party websites, social media platforms, payment services or other external services.

Sleek Studio is not responsible for the privacy practices, security or content of third-party websites. Customers are encouraged to review the privacy policies of those services before providing personal information.

12. Changes to This Privacy Policy

Sleek Studio may update this Privacy Policy from time to time to reflect changes in our business, technology or applicable laws.

The updated policy will be made available through the appropriate Sleek Studio communication channel, website or store.

13. Contact Us

For any questions, requests or complaints relating to privacy or personal information, customers may contact:

Sleek Studio
Email: sleekvaluestation18@gmail.com
Phone: 70143420143
Address: Sleek Value Station
Vill- Chak gujran, Jalandhar road Hoshiarpur, Punjab-146001

14. Consent

By using Sleek Studio's website, services, loyalty programme or voluntarily providing personal information, the customer acknowledges that they have read and understood this Privacy Policy and, where required, consent to the collection and use of their information as described above.